PrivacyPolicy
This Privacy Policy describes how Trade Manners ("we," "us," or "our") collects, uses, and protects your information when you use our trading analytics and journaling platform.
Table of Contents
- 1. Company Information and Data Controller
- 2. Scope of Data Processing
- 3. Legal Basis for Data Processing
- 4. Data We Collect and Process
- 5. Trading Platform Integrations
- 6. How We Use Your Data
- 7. Data Sharing and Third Parties
- 8. Cookies and Tracking Technologies
- 9. Data Security
- 10. Data Retention
- 11. Your Rights
- 12. International Data Transfers
- 13. Children's Privacy
- 14. Leo AI Assistant
- 15. Updates to This Privacy Policy
- 16. Contact Information
1. Company Information and Data Controller
Trade Manners, a company registered in the United Arab Emirates (Dubai), is the data controller responsible for all personal data collected and processed through our platform at www.trademanners.com.
Contact Information:
Company: TRADEMANNERS DATA COLLECTION L.L.C
Location: Dubai, United Arab Emirates
Email: [email protected]
Website: www.trademanners.com
2. Scope of Data Processing
To provide our trading analytics and journaling services, we collect, process, and use personal data in accordance with applicable data protection laws and these privacy provisions.
Personal Data includes any information that relates to an identified or identifiable individual, such as:
- Name, email address, and contact information
- Trading performance data and analytics
- Account preferences and settings
- Payment and billing information
- Communication records and support interactions
We collect and process your personal data only with your consent or when permitted by law, and only to the extent necessary for providing our services.
3. Legal Basis for Data Processing
We process your personal data based on the following legal grounds:
- Consent (GDPR Art. 6(1)(a)): When you explicitly consent to data processing
- Contract Performance (GDPR Art. 6(1)(b)): To provide our services and fulfill contractual obligations
- Legal Obligations (GDPR Art. 6(1)(c)): To comply with applicable laws and regulations
- Legitimate Interests (GDPR Art. 6(1)(f)): For service improvement, security, and fraud prevention
4. Data We Collect and Process
4.1 Website Usage Data
When you visit our website, we automatically collect technical information including:
- Browser type and version
- Operating system
- IP address (anonymized)
- Pages visited and time spent
- Referrer URL
- Date and time of access
4.2 Account and Service Data
When you register and use our services, we collect:
- Registration information (name, email, trading experience level)
- Trading data imported from your platforms (MT4, MT5, cTrader, TradingView)
- Trading strategies, plans, and journal entries
- Risk management preferences and settings
- Performance analytics and reports
4.3 Communication Data
When you contact us or use our support services:
- Support ticket content and correspondence
- Feedback and survey responses
5. Trading Platform Integrations
Trade Manners integrates with popular trading platforms to import your trading data for analysis. These integrations are:
- Read-only access: We never have write access to your trading accounts
- Secure connections: All integrations use official APIs and secure protocols
- No credentials stored: We don't store your brokerage login information
- User-controlled: You can disconnect integrations at any time
Supported Platforms:
- MetaTrader 4/5: Via Expert Advisor (EA) integration
- cTrader: Through official API connection
- TradingView: Via authorized API access
- Manual Import: Excel/CSV/HTML file uploads
6. How We Use Your Data
We use your personal data exclusively for the following purposes:
- Providing trading analytics and performance insights
- Generating personalized reports and recommendations via Leo AI
- Managing your account and subscription
- Processing payments and billing
- Providing customer support and technical assistance
- Improving our services and developing new features
- Ensuring platform security and preventing fraud
- Complying with legal and regulatory requirements
7. Data Sharing and Third Parties
We do not sell, trade, or rent your personal data to third parties. We may share your data only in the following circumstances:
- With your explicit consent
- Service providers: Trusted partners who assist in service delivery (under strict confidentiality agreements)
- Legal requirements: When required by law, court order, or regulatory authority
- Business transfers: In case of merger, acquisition, or asset sale (with notice to users)
- Security purposes: To protect our rights, property, or safety of users
Third-Party Service Providers:
- Payment Processing: Stripe, PayPal, Chargebee, Tether, Visa, MasterCard
- Analytics: Google Analytics, HubSpot
- Infrastructure: Cloudflare, AWS
- Support: Crisp
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze website usage:
Types of Cookies:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand website usage and performance
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used for targeted advertising (with consent)
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality.
Cookie Management:
9. Data Security
We implement comprehensive security measures to protect your personal data:
- Encryption: All data transmission uses SSL/TLS encryption
- Access Controls: Strict authentication and authorization systems
- Regular Audits: Periodic security assessments and updates
- Data Minimization: We collect only necessary data
- Staff Training: Regular privacy and security training for employees
- Incident Response: Procedures for handling potential data breaches
10. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Active Accounts: Data retained while your account is active
- After Termination: Account data retained for 30 days for possible reactivation
- Legal Requirements: Some data may be retained longer to comply with legal obligations
- Aggregated Data: Anonymous, aggregated data may be retained indefinitely for research
11. Your Rights
Under applicable data protection laws, you have the following rights:
- Access: Request information about the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data (subject to legal limitations)
- Restriction: Request limitation of data processing in certain circumstances
- Portability: Request transfer of your data in a machine-readable format
- Objection: Object to processing based on legitimate interests
- Consent Withdrawal: Withdraw consent for consent-based processing
To exercise these rights, contact us at [email protected]
12. International Data Transfers
As a global service, Trade Manners may transfer your data to countries outside your jurisdiction. We ensure adequate protection through:
- Standard Contractual Clauses approved by relevant authorities
- Adequacy decisions by competent regulatory bodies
- Binding Corporate Rules for intra-group transfers
- Certification schemes and codes of conduct
13. Children's Privacy
Trade Manners is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.
14. Leo AI Assistant
Our Leo AI assistant analyzes your trading data to provide insights and support. Please note:
- Data Processing: Leo AI processes your trading data to generate personalized insights
- No Financial Advice: Leo AI responses are for informational purposes only
- Data Security: All AI processing follows the same security standards as other platform features
- Human Oversight: AI responses are monitored for quality and accuracy
15. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through:
- Email notification to registered users
- Prominent notice on our website
- In-app notifications
Your continued use of our services after such updates constitutes acceptance of the revised policy.
16. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Support: [email protected]
Website: www.trademanners.com
Address: TRADEMANNERS DATA COLLECTION L.L.C, Dubai, United Arab Emirates
© 2025 TRADEMANNERS DATA COLLECTION L.L.C. All rights reserved.